Shipping Policy
We aim to dispatch all orders within 1–3 business days from our fulfilment centre. In certain cases, dispatch may take up to 5 business days. We use trusted courier partners (including Australia Post) for both Standard and Express delivery options. Delivery times vary by region:
Free Shipping
- Australia, New Zealand, United States, Canada & Singapore: Free Standard Shipping for orders over A$100.
- Worldwide: Free Standard Shipping for orders over A$150.
Australia (Domestic)
Standard
- Same state: 2–4 business days
- Interstate: 3–6 business days
Express
- Same state: 1–2+ business days
- Interstate: 1–3+ business days
New Zealand
- Standard: 4–7 business days
- Express: 2–5 business days
United States & Canada
- Standard: 5–9 business days
- Express: 3–6 business days
Singapore
- Standard: 4–7 business days
- Express: 3–5 business days
Europe
- Standard: 5–9 business days
- Express: 4–7 business days
Important Information
- Once dispatched from our warehouse, your order should arrive within the above timeframes, subject to courier operations and any local delays.
- Asēdos will not be liable for items that go missing or are damaged during transit. All orders are packaged with care to withstand handling, but we cannot guarantee against rough treatment by couriers.
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Taxes & Duties: For international orders, please note that any customs duties, import taxes, or local charges are the responsibility of the customer. Asēdos is not obligated to pay or cover these fees on your behalf.
- In cases of missing or damaged parcels, we may be able to assist, but we are not obliged to replace orders lost or damaged in transit.
- For any questions or issues, please reach out via our Contact Us page — we’ll do our best to help.